Return Policy


Easy Return, Swift Refund

You have 15 days to return Parts or Core after it has been delivered. You will receive 100% refund for your item if we delivered wrong, faulty or damaged item.



Contact our Customer Service on +(233) 553007800 or email us on if you have any questions.



You can either drop off item or schedule for pick up



You need to place the item in its original packaging, including any tags or labels. Always ensure your receipt is attached to the package.


We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions

If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we cannot accept returns on these items unless they are NOT plunged-in, opened or unsealed.



Once we receive your refund item, we will inspect it and process your item thoroughly and send you feedback.


How Should I Ship Back My Return?

  • Check that all of the parts you wish to return are included in your Return Material Authorisation (RMA) e-mail.
  • We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  • All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  • Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  • Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
  • All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.


When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.



Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team.